4. Does not work on Windows 10

Does not work on Windows 10


  • @vectoradmin Yes, older but solid model from HP. All hardware and drivers quite normal, standard for a HP business laptop. Enterprise N model of Windows 10. Danish language.

    Any logs or anything? Event viewer doesn't reveal anything.

    Thanks

    1 2 Replies
  • administrators

    @Ingolf Check if there is a c:\Users<User Name>\NumericPath\ folder. That is where VS stores its local user settings (if it manages to launch).
    Then in C:\Documents and Settings\All Users\Application Data\NumericPath\ if there are crashes.

    0 1 Reply
  • administrators

    @Ingolf Do you have OpenCL driver installed on your system?

    0 1 Reply

  • @vectoradmin No, GPU chipset too old. Where is it installed? I tried once, I think.

    1 1 Reply

  • @vectoradmin Log example:

    crash log from windows version: crashed
    user: Kode
    crashed thread: 2872

    thread count: 1

    begin: Crashed thread: 2872, FFFFFFFFFFFFFFFE
    0: ?? - PC: 0x7ffc631f1ef6 Stack: 0xc07437dca0 Frame: 0xc07437e410
    1: ?? - PC: 0x7ffc631f1d9e Stack: 0xc07437e420 Frame: 0xc07437e4b0
    2: ?? - PC: 0x7ffc631f1c47 Stack: 0xc07437e4c0 Frame: 0xc07437e4e0
    3: UnhandledExceptionFilter - PC: 0x7ffc69dbc247 Stack: 0xc07437e4f0 Frame: 0xc07437e600
    4: memset - PC: 0x7ffc6c074b63 Stack: 0xc07437e610 Frame: 0xc07437e640
    5: _C_specific_handler - PC: 0x7ffc6c05bb16 Stack: 0xc07437e650 Frame: 0xc07437e6b0
    6: _chkstk - PC: 0x7ffc6c07130f Stack: 0xc07437e6c0 Frame: 0xc07437e6e0
    7: RtlRaiseException - PC: 0x7ffc6c01b5e4 Stack: 0xc07437e6f0 Frame: 0xc07437edf0
    8: KiUserExceptionDispatcher - PC: 0x7ffc6c06fe3e Stack: 0xc07437ee00 Frame: 0xc07437f4f0
    9: ZValueFileCollection::setupMenuState - PC: 0x7ffc1e14b3ef Stack: 0xc07437f500 Frame: 0xc07437f530
    10: ZValueFileCollection::setupMenuState - PC: 0x7ffc1e14c99d Stack: 0xc07437f540 Frame: 0xc07437f5f0
    11: ZValueFileCollection::setupMenuState - PC: 0x7ffc1e14cc49 Stack: 0xc07437f600 Frame: 0xc07437f700
    12: ZHostWindow::resetIcon - PC: 0x7ffc1e164db3 Stack: 0xc07437f710 Frame: 0xc07437f730
    13: ZHostWindow::open - PC: 0x7ffc1e1649a3 Stack: 0xc07437f740 Frame: 0xc07437f760
    14: ZWindow::openHost - PC: 0x7ffc1e021c29 Stack: 0xc07437f770 Frame: 0xc07437f790
    15: ZWindow::open - PC: 0x7ffc1e021a4a Stack: 0xc07437f7a0 Frame: 0xc07437f7f0
    16: ZView::openWindow - PC: 0x7ffc1e04f0fe Stack: 0xc07437f800 Frame: 0xc07437f950
    17: ZView::open - PC: 0x7ffc1e04e5b5 Stack: 0xc07437f960 Frame: 0xc07437f980
    18: ZApplication::loadMainView - PC: 0x7ffc1e0a7faf Stack: 0xc07437f990 Frame: 0xc07437f9b0
    19: ZApplication::loadMainVisual - PC: 0x7ffc1e0a8020 Stack: 0xc07437f9c0 Frame: 0xc07437f9e0
    20: ZApplication::launchCompleted - PC: 0x7ffc1e0a69c0 Stack: 0xc07437f9f0 Frame: 0xc07437faa0
    21: ZHostUI::mainLoop - PC: 0x7ffc1e15808d Stack: 0xc07437fab0 Frame: 0xc07437fad0
    22: ZApplication::run - PC: 0x7ffc1e0ac90b Stack: 0xc07437fae0 Frame: 0xc07437fb00
    23: zcfMain - PC: 0x7ffc1e150a69 Stack: 0xc07437fb10 Frame: 0xc07437fba0
    24: ?? - PC: 0x7ff6c5c01086 Stack: 0xc07437fbb0 Frame: 0xc07437fbe0
    25: ?? - PC: 0x7ff6c5c015de Stack: 0xc07437fbf0 Frame: 0xc07437fc20
    26: BaseThreadInitThunk - PC: 0x7ffc6b4d7034 Stack: 0xc07437fc30 Frame: 0xc07437fc50
    27: RtlUserThreadStart - PC: 0x7ffc6c01d0d1 Stack: 0xc07437fc60 Frame: 0xc07437fcd0
    28: RtlUserThreadStart - PC: 0x7ffc6c01d0d1 Stack: 0xc07437fc60 Frame: 0xc07437fcd0
    end: Crashed thread: 2872

    0
  • administrators

    @Ingolf The missing OpenCL is the problem!

    First: I have to fix this, as this should not be required 🙂

    Second: You could try to install OpenCL, as described in:
    https://software.intel.com/content/www/us/en/develop/articles/opencl-drivers.html and
    https://streamhpc.com/blog/2015-03-16/how-to-install-opencl-on-windows/

    Thanks for letting me know, this is a serious issue in VS.

    1 1 Reply

  • @vectoradmin Installing opencl helped a bit, now the app starts. First dialog is a crash dialog but the program still works. I filled the dialog out and send the report.

    No crash logs this time.

    0 1 Reply

  • For your to do list: It looks like VS doesn't use the monitor profile I have configured in Windows. I have a wide gamut screen so the colors will look awful. 🙂

    1 1 Reply
  • administrators

    @Ingolf Added this to the backlog.

    1

  • @Ingolf Crash report only happened on the first launch. Not seeing it anymore.

    1 1 Reply
  • administrators

    @Ingolf Thanks for letting me know.
    I will fix the OpenCL issue, and will look into the monitor profile problem also.
    Meanwhile, the Display color settings of VS can be set in the Styles -> Color Settings menu, if that helps.

    0 1 Reply

  • @vectoradmin said in Does not work on Windows 10:

    @Ingolf Thanks for letting me know.
    I will fix the OpenCL issue, and will look into the monitor profile problem also.
    Meanwhile, the Display color settings of VS can be set in the Styles -> Color Settings menu, if that helps.

    Thank you for ultra-fast and competent help! 🤝

    Vectorstyler looks extremely interesting - and bizarrely feature rich already! You should really stabilize, mature and polish VS now. I can only say WHOW.

    Prepare for a bombardement of suggestions, bug reports and usability suggestions. 😅

    1