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    File crashes when opening

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    • C Offline
      coolio00111
      last edited by coolio00111

      I was making a document, and did some work on it, but after I saved the file and closed vectorstyler, the file now crashes every time i try to open it or import it. please help. I kept saving over the same version rather than making a new version each time (my fault) but this is a bit disheartening...

      https://drive.google.com/file/d/1FRkdtkAXfmEwOoFueqJlxgb7nsXss8O3/view?usp=sharing

      here is the file if someone can please take a look.

      S VectorStylerV b77B 5 Replies Last reply Reply Quote 1
      • S Offline
        Subpath @coolio00111
        last edited by

        @coolio00111

        Your file cannot be downloaded
        without signing in or creating a Google account

        Win 11
        CPU: AMD Ryzen 5 9600X, 6-core.
        GPU: Nvidia Geforce RTX 5070.

        1 Reply Last reply Reply Quote 0
        • VectorStylerV Offline
          VectorStyler @coolio00111
          last edited by

          @coolio00111 I requested access to the file. If I can download it, I will try to recover.

          C 1 Reply Last reply Reply Quote 0
          • C Offline
            coolio00111 @VectorStyler
            last edited by

            @VectorStyler I think I fixed the link, please try again

            1 Reply Last reply Reply Quote 0
            • VectorStylerV Offline
              VectorStyler @coolio00111
              last edited by

              @coolio00111 The file opens here without problems.

              what VS version is used?

              1 Reply Last reply Reply Quote 0
              • S Offline
                Subpath
                last edited by Subpath

                also no Problem loading the File in VS here
                works flawless
                (VS 1.1073)

                Win 11
                CPU: AMD Ryzen 5 9600X, 6-core.
                GPU: Nvidia Geforce RTX 5070.

                1 Reply Last reply Reply Quote 0
                • b77B Offline
                  b77 @coolio00111
                  last edited by

                  @coolio00111 Opens here as well. There are also some typos…

                  MacBook Pro (Intel) running Monterey 12.6.4

                  1 Reply Last reply Reply Quote 1
                  • BoldlineB Offline
                    Boldline
                    last edited by Boldline

                    I downloaded the file and then tried opening it two times and it crashed for me both times. I am using the 73 build. I will send the error report. This is on the M1 Mac mini

                    🍎 macOS Sequoia 15.3, Mac mini (M1, 2020), Chip Apple M1, Memory 16 GB
                    Cintiq 27QHD Display and LG Ultra HD Display

                    1 Reply Last reply Reply Quote 1
                    • VectorStylerV Offline
                      VectorStyler @coolio00111
                      last edited by

                      @coolio00111 The problem is identified. The crash will not occur in all systems, but there is a bug.
                      I sent you by email a file that should open.

                      The fix will be in the next build.

                      1 Reply Last reply Reply Quote 1
                      • C Offline
                        coolio00111
                        last edited by

                        I am on the Mac Studio with the latest build I believe.

                        Nice to know that the file isn't lost! Praise God.

                        Also was having some issues where I would click a text box, be able to edit the text, then if I click the text box again, the text wouldn't be able to be edited. I would have to re-open vectorstyler.

                        VectorStylerV b77B 2 Replies Last reply Reply Quote 0
                        • VectorStylerV Offline
                          VectorStyler @coolio00111
                          last edited by

                          @coolio00111 Did you get the email with the file?

                          1 Reply Last reply Reply Quote 0
                          • C Offline
                            coolio00111
                            last edited by

                            Yes I did, thank you.

                            VectorStylerV 1 Reply Last reply Reply Quote 1
                            • VectorStylerV Offline
                              VectorStyler @coolio00111
                              last edited by

                              @coolio00111 The fix for this error will be in the next build.

                              As a workaround for now, I recommend setting the "File Format" mode to "Binary" in the Document Setup.

                              The problem occurs when the "Compact" (default) format mode is used with certain image types.

                              C G 2 Replies Last reply Reply Quote 1
                              • C Offline
                                coolio00111 @VectorStyler
                                last edited by

                                @VectorStyler ok, thanks

                                1 Reply Last reply Reply Quote 0
                                • G Offline
                                  gotanidea @VectorStyler
                                  last edited by

                                  @VectorStyler VectorStyler v1.1.072 and v1.1.073 always crash on my system too. I tried to open @coolio00111 's file and it also crashed on my laptop (Lenovo Legion 5 Pro with the latest version of Windows 11)

                                  I can't find the crash log file in C:\Users<user>\NumericPath and C:\Users<user>\NumericPath\VectorStyler1.0

                                  Please fix this as soon as possible, because I can't open many important files now

                                  BoldlineB VectorStylerV 2 Replies Last reply Reply Quote 1
                                  • BoldlineB Offline
                                    Boldline @gotanidea
                                    last edited by

                                    @gotanidea Hi there! I understand the frustration, but the developer did mention he already found the issue and it will be fixed in the next build. He also shared a workaround for the time being until the next build is released. did you see those comments in this thread?

                                    🍎 macOS Sequoia 15.3, Mac mini (M1, 2020), Chip Apple M1, Memory 16 GB
                                    Cintiq 27QHD Display and LG Ultra HD Display

                                    G 1 Reply Last reply Reply Quote 0
                                    • G Offline
                                      gotanidea @Boldline
                                      last edited by

                                      @Boldline I read about the workaround, but it's only useful if I make a new document

                                      1 Reply Last reply Reply Quote 0
                                      • VectorStylerV Offline
                                        VectorStyler @gotanidea
                                        last edited by

                                        @gotanidea I will try to have the new build released in the next 24 hours.
                                        In the meanwhile, I can convert any files with issues.

                                        BTW: it might be that these file crashes are caused by different bugs, so if you send me a file by email, that crashes I can test it here.

                                        G 1 Reply Last reply Reply Quote 1
                                        • G Offline
                                          gotanidea @VectorStyler
                                          last edited by

                                          @VectorStyler I just sent an example file and the crash log file to csraba@vectorstyler.com. You will be able to open it on your system, because the linked images aren't embedded in the VectorStyler file. Unfortunately, I can't share the linked images (the bitmap files), but I think you can use the VectorStyler file for investigation.

                                          As for the file conversion, I can't share those files, so I will just wait for the new build. Thanks

                                          VectorStylerV 1 Reply Last reply Reply Quote 0
                                          • VectorStylerV Offline
                                            VectorStyler @gotanidea
                                            last edited by

                                            @gotanidea Got the file. The new build will be up soon, and it should fix the crashing, no need to share other files.

                                            G 1 Reply Last reply Reply Quote 1
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